Reverse Engineering a Storyboard
Similarly to last week, I am still reverse engineering, but this time it's a storyboard of the same e-learning. Storyboarding is still tricky for me because I am so new to it, but reversing the process for another learning has been helpful.
What I've Learned
I've personally learned that reverse engineering a storyboard is like putting a puzzle together, except the box was missing a few pieces. Some things just have to be inferred, and some thing's you'll just never know. Despite this, it can really help you think through little details in:
navigation
animation
interactivity
color choices, and
overall visual effect
This e-learning example called A Support Net from The Open University is a highly immersive branching video scenario. That was a mouthful, sorry. To give context, as the learner, you choose a character to help. I chose the first option, a school girl named Lily who is struggling to settle in at her new school. The scenario follows her general mental state around school, and as the user, you find out that she is very anxious. I've only ever experienced one other learning like this, and it, like this one, was highly memorable. This one really reinforced the point that video is a powerful tool in learning transfer.
The whole time I was trying to pick apart this learning into a storyboard, I felt like I didn't have my glasses on. I kept feeling like I was missing something, and I still feel that way about a lot of it. Surely there is so much more that went in to making this that I simply do not know how to look for. There were a few patterns and particular elements that I was able to pick out though, so I'll talk about those.
Navigation
The videos always immediately sent you to the next slide, no navigation needed
Each decision point let you choose one of two options, of which you always selected a submit button to continue.
Signaling | Emphasis
Given the style of videos present in this learning, there wasn't much in the way of signaling, but I do think they used sound for emphasis. During an emotional scene, the music was reflective of the tone, and brought your attention to the overall message. It acted as a subtle indicator that you didn't make the right decision sometimes as well.
Guidance Techniques
The response options were closes, as is common in branched scenarios (Clark & Mayer, 2012)
There was no navigational menu, and navigational options were extremely limited the whole time.
Trigger Events | Multimedia
There was only one main trigger event, which is Lily skipping school due to feeling anxious.
There were videos, and strategic use of background images on decision slides. Otherwise, no images or additional sound were used.
What I Liked
This e-learning was highly effective, and the videos were very high quality. I loved the audio quality, the setting of the scenes, the lighting, and the interaction between characters. It felt authentic, and appealed to my empathetic side. I liked the calming background tones, and I liked the personalized feedback at the end of the learning. I also liked that the slide/scene transitions were consistent and simple. My favorite detail of the e-learning was the impact meter that accompanied the learner decisions. That way, despite the lack of feedback until the end, you're never guessing how overall impactful your decision was.
What I Would Change
While this learning was highly effective and memorable, there were a few small things I noticed that might have been nice additions:
"Next" buttons. With this being a deep branching scenario, you can probably expect learners to go through it a few times. After the first pass, I think it would be nice to be able to skip the videos if you've already seen them. The videos do have a fast forward option, but a next button would save time.
Bigger screen for the videos. The videos appear almost awkward on the screen, in my opinion. They aren't quite centered vertically, which doesn't conform to the alignment aspect of good graphic design. I think having the videos take up more of the screen would also look more visually appealing. The videos do allow you to choose full-screen, but that's something you have to do manually for every video.
More interactivity. The video plays through, you make your next decision, and it triggers the next video. I absolutely see the benefit in that. However, if you're wanting someone to be able to show empathy and identify behavior that might be indicative of anxiety, it might be cool if the video paused right after a scene and had you click on aspects of the video that were signs of anxiety. For instance, I felt that body language was important for the scenes in this video, so you might click on Lily's face for facial expressions, her body for slouched and timid posture, etc.
Below I have embedded the Google Slides that I storyboarded within, so feel free to take a look at what I pulled out of the learning.
References
Clark, R. C., & Mayer, R. E. (2012). Scenario-based e-learning: Evidence-based guidelines for online workforce learning. Center for Creative Leadership.
C.R.A.P. Principles of Graphic Design. (n.d.) Retrieved June 20, 2022, from https://saylordotorg.github.io/text_business-information-systems-design-an-app-for-that/s07-01-c-r-a-p-principles-of-graphic-.html